The identification of any weaknesses of the teaching staff in terms of the execution of the educational work is carried out through the process of evaluating the quality of the teaching work. The MO.DI.P. encourages the process of evaluating the quality of educational activities by students. For this purpose, it regularly reminds the Departments of the obligation to follow this process.
The evaluation of teachers by postgraduate students is carried out regularly towards the end of the semester (8th – 11th teaching week) in an anonymous manner by completing a course evaluation questionnaire by students. Upon completion of the evaluation process, the questionnaires are statistically processed to extract aggregate results with the aim of continuously improving the teaching work of the M.A.S.
Educational evaluation methodology
For the educational evaluation of the postgraduate courses, the MODIP questionnaire of the University of Thessaloniki was used, which was distributed for the year 2021-2022, in print. From the academic year 2022-2023, the completion of the teaching evaluation questionnaires will be done through the MODIP information system. In the questionnaires, students are asked to answer questions regarding:
a) the content and usefulness of the course (2 questions),
b) the quality of teaching (4 questions),
c) about the quality of the teacher (4 questions).
Students have the option to choose between 5 quality ratings: 'Not at all' (grade 1), 'A little' (grade 2), 'Quite' (grade 3), 'A lot' (grade 4) and 'Very much' (grade 5).
Answer the questionnaire here.
Questionnaire link
Complaints management
For complaints and objections related to academic matters (teaching and course grading), students should initially address the course instructor. They can then contact their academic advisor and, if they are not satisfied, either the Director of the Postgraduate Program (for postgraduate students) or the President of the Department (for undergraduate students). If they believe that their issue has not been resolved, there are the competent bodies of the University of Thrace for further action (student advocate, Dean of the School, Ethics and Morality Committee of the University of Thrace, Legal Service of the University of Thrace, Rector's authorities).
Also, for serious issues concerning their studies, students may submit a written request individually or in groups to the General Assembly of the department. In case they consider that they did not receive a satisfactory or correct response to their request, they may submit a request to the student advocate or to the Dean of the Medical School or even to the Rector's authorities.
For complaints and objections concerning support procedures and services, such as the timetable, the state of infrastructure, the library, IT systems, etc., students can contact the competent administrative services or the student advocate.
Most administrative departments of the University of Thessaloniki include mechanisms for submitting objections, which are mentioned in their relevant Regulations.
Processing complaints submitted electronically on the Department's Postgraduate Program website.
1. Complaints received (by the P.M.S. Secretariat) via the form are sent immediately via email or simple photocopy to the Director of the P.M.S.
2. The Director communicates with the person referred to in the complaint, respecting issues of anonymity, discretion, confidentiality and personal data, and proposes solutions.
3. If deemed necessary, he/she also informs the student's academic advisor.
4. In case of failure to find a solution, the Director may, at his/her discretion, convene an 'ad hoc' meeting with the academic advisor, the person referred to, or other faculty members based on their experience (in accordance with the decision of the Senate of the University of Thessaloniki concerning the Academic Advisor).
5. Then suggest ways to solve it.
6. If this is not possible, it refers them to the Department Assembly for a decision.
7. In the event of very serious complaints and non-resolution, the Director, at his/her discretion, informs the competent bodies and services of the Institution (Vice-Rector for Academic Affairs and Student Welfare, Student Ombudsman, etc.).
Complaints should be resolved within 20 working days.
Personal Data
The University of Thessaloniki archives and manages information concerning students' personal data in accordance with applicable legislation.
